In that spirit, as you look to pivot to home delivery or expand the products you offer or your delivery radius, there is no better time to evaluate your level of service, how you can differentiate yourself from any competitors, and become more efficient. Here are four ways — all areas that Delivery Biz Pro specializes in — to help you do just that. 

1. Know Your Customers

Most businesses keep track of customer information, but how many of them use it to know and understand them? In order to provide the best experience and maintain customer loyalty, you have to find a system that will allow you to track as many details as possible and let you review and evaluate that information in order to get a better understanding of their wants and needs. 

Tracking things like subscription startup dates, order history, and special requests allow you to create a profile for each customer so you can create personalized offers and up-sell suggestions. From a business perspective, enhanced order tracking also gives you the information you need to better forecast inventory and identify potential growth opportunities for new items or product categories. 

2. Communicate Before, During, And After Delivery 

We’re in the age where people have multiple methods for communicating right at their fingertips. They have a phone, access to email and social media, instant messaging, and more. All of this means they are receiving a constant stream of communication throughout the day. People have come to expect that there will be ongoing interactions with the places they do business with — from the time they place their order, through delivery, and follow-up. 

If you aren’t in touch with your customers at every stage of their buying journey, then you’re missing out. Frequent communication builds a relationship, identifies opportunities to improve service, lets your customers know that their business is important to you, and provides opportunities to increase sales.   

3. Nurture the Relationship

The most successful businesses are the ones who have nurtured relationships and created a following to establish the brand loyalty that insulates them from the ups and downs, which has been crucial as we endure a recession. Nurturing the relationship means communicating with your customers consistently with information relevant to them and their buying habits. With Delivery Biz Pro, you can send alerts and reminders easily, welcome emails, or even notifications to customers who haven’t ordered recently. Whether you’re reminding them that it might be time to place their weekly order for produce or you’re rewarding them with a coupon for referring your business to a friend, it’s more important than ever before to build a connection with your customers. 

Keep in mind that you should also provide convenient ways for your customers to communicate with you as well, with a very clear contact email, phone number, and feedback form on your website. Good communication is a two-way street.

4. Provide Excellent Service

You can do all of the right things to get to know your customers and build their trust, but in the end, it’s all about delivering on your promise. Businesses that falter even one time by showing up late or forgetting to include an item that was ordered can easily be replaced by a competitor. That’s why it’s crucial to make sure you’re doing everything you can to meet and even exceed the high expectations that have been put upon you.

With an all-in-one eCommerce and delivery software like Delivery Biz Pro, you can enhance the buying experience with the use of our customer management tools that allow orders to be placed, tracked, and edited easily while maintaining communication between you, the customer, and the driver. Not only will you be able to ensure accurate orders every time, but you’ll also be able to achieve another key component of excellent service — on-time delivery. Our smart route management features tell your drivers what needs to be dropped off and gives them turn by turn directions to help them get to their destination. Have a last-minute change? Drivers can modify orders on the road or reposition stops to account for unexpected changes such as a canceled order or a new priority.    

Get All the Tools You Need To Grow With Delivery Biz Pro

If you’re looking for the right subscription management software to help your business build customer relationships, streamline operations, and come out on top, Delivery Biz Pro is here to help. To learn more about the features, contact a member of our team today to schedule a free demonstration.

Photo: Gustavo Fring via Pexels

The post Four Ways To Outshine the Competition In the Subscription Home Delivery Businesses appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

If your business is struggling to meet high customer expectations, Delivery Biz Pro is here to help. In today’s post, we’re going to discuss some of the features and tools that can be found in our delivery management software. It can help you keep track of all of the details so you can do more and offer more to your customers. Here are just a few of the things that Delivery Biz Pro can do for you.

Send Personalized, Automated Emails

Using a system to send emails automatically isn’t anything new, but there are still some small companies that are still doing it the hard way. Even if you have email automation, are you making an effort to send out highly personalized emails, or are you just sending a one-size-fits-all note? 

Just because you’re using an automated system to send out emails, that doesn’t mean it has to look as if you are. Emails should be sent at specific times that are relevant to the customer — after signing up for emails, after making a purchase, after receiving their order, and so forth. Ideally, each email should also contain unique information that is specific to that customer including their name, order details, reminders about upcoming deliveries, and suggestions for future orders based on past buying preferences. This level of personalization can be difficult to achieve — unless you have the right tools to help you do it. 

Control Customer Accounts With Ease

Expanding your customer base while allowing for more customization means a significant increase in complexity. This requires a system that is robust enough to help you handle all of the moving parts. With Delivery Biz Pro, you can easily track orders, see past account activity, and make changes to profile data. Customers that want to pause their service while on vacation may do so, and you can manage it with ease by setting up a hold during the specified date range. Need to alert a driver about a specific customer request? It’s no problem — simply make a note in their account and the message will be relayed.  

Track Customer Notes and Conversations

Customer communication can happen in many ways — emails, text messages, phone conversations, and so forth. Every conversation and every interaction can offer useful information and an opportunity to improve the customer experience. Delivery Biz Pro can help you track all of your customer communications in one convenient location. With our delivery management software, you can set reminders, establish recurring notes, and even track all of your phone conversations. Never miss out on another opportunity because you forgot to follow-up. 

Send Automatic Order Reminders

Increase the frequency of repeat orders by sending automatic alerts to customers who have purchased before. Delivery Biz Pro makes it easy to track customer orders and then use that data to set up automatic messages reminding them that it might be time to order again. Your customers will appreciate having one less thing to remember and you’ll appreciate more order consistency. 

Offer Order Suggestions

Amazon is the master at increasing sales through product recommendations and now you can do the same with Delivery Biz Pro. When customers enter the shopping section of your website, they can see the full list of product offerings as well as suggestions for products they may like based on their browsing history. It’s like having their own personal shopping assistant, every time they visit the website.

Do It All With Delivery Biz Pro

Managing a subscription delivery business offers many challenges, but the experts at Delivery Biz Pro are here to provide solutions that can help you optimize your business, improve the customer experience, and just do more. Are you interested in learning about all of the ways Delivery Biz Pro can help? Contact a member of our team today.

The post Five Ways To Offer a More Customized Buying Experience appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Considering these shocking statistics, it is important to ask yourself this question: Is my website keeping up with trends?

At Delivery Biz Pro, we offer full-service order and delivery management software for local businesses who rely on recurring orders of goods like produce, water, dairy, and propane. We want you to be successful, and we know that one of the ways we can do that is by ensuring your website is mobile-responsive.

Because so much shopping is done online, you risk losing a big portion of your potential customers by not investing in an updated mobile website. In today’s blog, we are going to discuss a couple important reasons why a mobile-friendly online marketplace is essential for people who run home delivery businesses and offer a few ways we can help!

Reasons To Have A Mobile-Friendly Website

Be Better Than The Competition

Of course, it is possible that your main competitors already have a beautiful mobile-friendly website, in which case, you need to keep up with them. However, it’s very possible that they do not have websites that work on mobile, meaning their customers who like to do phone shopping will likely get frustrated and find a site that’s easier to use (ideally, yours).

Let’s say a customer opens up Google on their phone and types in “milk delivery in Minneapolis.” Two websites come up at the top of the Google search results page: yours and your top competitor’s site. The customer opens up your competitor’s website first and is met with an outdated webpage. They try to zoom in and the text becomes so jumbled they can’t even read it. Images are not loading and they can’t even find the “Contact” button to give the competitor a call to see if their product is worth the mess of a website. Frustrated and annoyed, they go back to their original Google search and click on the link to your business.

They are met with a beautiful homepage that features an image of a happy cow in a beautiful green pasture. In large text, they see the words “Fresh Dairy Deliveries To All Of Minneapolis.” Below that, there is a large button that says, “Let’s Go Shopping.” They click that button, and bingo! Staring back at them through the screen is the most beautiful shopping page they’ve ever seen. There are crisp pictures of pure white milk in glass bottles, fresh cheese, and homemade butter. Under each image is the price of the product and an “Add To Cart” button. It’s so simple that they find themselves adding more and more items to their cart, even though they already have butter and cheese in the fridge and only wanted some milk. In the corner of the screen is a shopping cart icon. They click it and can see what items are in their cart and the total price. Then the magic happens. They click the “Checkout” button. A secure form pops up asking for their payment. They easily and confidently put in their credit card information while thinking, “I wish all websites were this easy to use.”

So, it’s a good thing you knew how important it was to have a mobile-friendly website! Because that customer had such a positive buying experience, they can now confidently recommend you to all of their friends and family in the area.

Mobile-Friendly Websites Seem Trustworthy

If your website isn’t necessarily designed to be mobile-friendly, that doesn’t mean that it won’t work on mobile. It’s possible that a customer will still be able to navigate your website and make a purchase. However, a website that doesn’t adjust to the size of the screen it’s on might make a tech-savvy customer feel as if your website is outdated. Even if you think your website looks fine on mobile, to a trained eye it will likely make someone think, “Eh, could be better.”

In The 21st Century, Websites Overshadow Products

While it is unfortunate to admit, no matter how amazing your product is, if customers cannot easily order it online you will have trouble growing your business. We are an incredibly visual species. We like things that look nice and neat. If your website reflects this both on mobile and on a desktop, you are opening the doors for new customers to walk right in and place orders. We know you have a great product, now you need to show that to skeptical customers with a beautiful and easy-to-use website.

Let DBP Help

Delivery Biz Pro specializes in helping small businesses that run a home delivery service be successful with the right tools. If you haven’t guessed by now, one such tool is a mobile-friendly website. Included in our delivery software services is the design of a beautiful online marketplace where customers will love to browse and add products to their carts.

We include website design in our services because when we handle that side of things, you are able to consolidate the digital side of your service with one company. Rather than having one party design your website, another handle your payments and orders, and a third create delivery routes, we do it all. This means everything works seamlessly from the second someone clicks on your website and places an order to the moment your driver places the order on their front porch.

The online marketplaces we create aren’t only for your customers. They are also designed to be easy to use on your end. The online marketplaces are integrated with our delivery management software to automatically add customers to routes based on your specifications, whether it is by neighborhood, day of the week, or some other factor.

Best of all, because we handle all of this for you, there is no need to hire an internal IT team. Our experts are consistently monitoring our programs and your software automatically backs up to an Amazon cloud server twice daily, reducing the risk of a calamitous crash where you could lose all of your information. Our goal is to keep everything running smoothly so you never even have to think about your website or how to route your drivers.

With a suite of customizable administrative tools at your fingertips, you can generate sales reports, manage inventory, create promotional coupons, send order confirmation emails, and so, so much more.

If your business relies on customers placing orders online for recurring home deliveries, then our delivery management software and beautifully designed customer marketplaces might be just the thing your business needs to compete in today’s market. To learn more about how we can serve your business, take a few seconds to apply for our delivery management software. We will find a good time to hop on the phone and chat to learn more about one another’s’ businesses and how Delivery Biz Pro can help your home delivery business remain competitive in a mobile world.

The post Why Your Website Needs To Be Mobile Friendly appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Delivery Biz Pro (DBP) is leading the game when it comes to software that manages deliveries, orders, driver routes, and so much more. With more and more people starting small, local businesses delivering everything from milk and water to groceries and meals, having access to a user-friendly software to track and manage orders and deliveries is paramount to making sure you’re not living in the shadows of “the big guys.” Sure, having a ready-to-make meal service like Blue Apron deliver a box of produce right to your door is great — and reliable — but wouldn’t it be nice if that produce came from the organic farm down the road? But how can customers rely on a local farmer to have the same level of organization and customer interface as a million-dollar corporation?

Our delivery management software for small businesses takes the guesswork out of the process of managing customers, creating driver routes, and ensuring that the right deliveries are made to the right houses. We have created our software with local businesses in mind and loaded it with tools to help you gain and retain customers, market your business, and create a reliable network of orders and deliveries.

Keep reading to learn more about Delivery Biz Pro and what our delivery management software can do for your growing business. Or, if you are in the dairy, produce, water, meal, propane, or other similar recurring delivery business and want to see if DBP is the right fit for you, you can set up a time to hop on the phone with one of our representatives here!

Our Scope

While at one point we were a small startup like every other business, we have grown our customer base — who in turn have grown their own customer base — thanks to our delivery management software. In any given week, our customers use DBP software to manage over 600,000 deliveries (that’s over 31 million deliveries per year relying on us). Every month, over $10.2 million dollars of customer money moves safely through our system. Over 70,000 fresh, local products are available around the world thanks to our customer marketplace, and we are the management software of choice for nearly 7,000 small farmers and produce suppliers around the world. That’s a lot of small businesses and their customers counting on our software to work all the time, and our dedicated development team ensures that it does just that.

Your Customer Marketplace

When you sign up with Delivery Biz Pro, you gain access to our team of stellar designers who will help you create a user-friendly online marketplace for your business — in other words, a killer website. Because most people browse the internet on their smartphones, the websites we create are mobile-friendly, meaning they’ll look a little different on an iPhone than they do on a desktop, making it easy for your customers to place orders and view their accounts no matter which device they are using. The websites we build are designed to work with DBP software, helping to integrate the process and give your customers an amazing, easy, fuss-free experience.

What Our Delivery Management Software Does

With so many local delivery businesses relying on DBP, you can bet that we do everything we can to make sure our delivery management software checks all of the boxes — including creating new features as users need them.

If we were to go over every feature and all the ways it could be customized to fit your business, this would look more like an encyclopedia than a blog post. Instead, we are going to highlight just a handful of our features that most people look for in their delivery management software for small businesses. You can check out more information about these admin tools here.

Customer Management: This may be our most important feature. After all, you can’t have a successful business without customers. With our customer management feature, you can view a customer’s full profile with an instant search. Customers can edit their own profiles and view details of their upcoming deliveries, edit payment methods, set text or email reminders for their orders, and even set vacation dates if they need to skip a recurring delivery. You can set up automatic welcome emails or follow up emails after they receive their first order. You can put customers on hold or assign them special membership levels so they can receive discounts or special offers. And that’s just the tip of the iceberg!

Order And Billing Management: View a customer’s order history, search how many people are ordering a particular product at certain times of the year, and allow drivers to adjust orders on the road. Administrators can quickly add products to a customer’s order if they are ordering by phone, and customers can set up deliveries months in advance. After customers place orders, they can automatically receive email invoices and receive instant feedback on processed or declined orders.

Route Management: Without GPS and automatic electronic routing systems, we’re truly not sure how the milk delivery industry thrived in the early 1900s. Thankfully, whether you’re delivering milk, water, groceries, or full meals, our system can automatically assign customers to routes. You can make as many routes as you want and draw shapes on a map to determine which geographic areas are included in which route. Whether you want to assign routes based on location or based on which day of the week a customer wants to receive their items, our system makes it easy to do so.

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Product Management: Okay, you’ve got your customers, your billing, and your deliveries all set up – but what about the items they are ordering? Having a user-friendly website that allows customers to find what they need is key to ensuring they will place their order. You can set up categories, add products, and update everything from the product images to the description to the price. Based on your industry, you can add per-pound pricing, bulk item discounts, seasonal products, pack-separately products, and more. To increase the items your customer adds to their cart, you can cross-sell related items to prompt customers to not only add bread to their cart but butter as well, for example. You can also allow customers to join membership programs that offer special pricing at certain levels, which they will be able to see when they log in to their account.

Inventory Management: Nothing is more disappointing to a customer than adding an item to their cart, paying for it, and later being told that it is actually out of stock. With our user-friendly inventory management, you can set up a product to automatically be listed as “out of stock” to avoid this, or you can set up the system to send purchase orders to your supplier based on real-time data. You can also manage bottle and cap collections if you are in the milk or water delivery industry to keep track of which customers have returned their supplies and much, much more!

Learn More About DBP Today

Feel free to browse our website to learn more about what DBP does. You can watch a demo video of our delivery software here to see how it might work for your business, hop on the phone with us to discuss our product, or apply to use our delivery management software and make sure it is a good fit. Unlike some companies who will give their software to anyone who will buy it, we want to make sure that our software will work for you before you commit, so we do have an application process that will allow us to determine together whether our customizable delivery software is the right fit for your business so you don’t waste your time and money going down a road that leads to nowhere. We look forward to working together and watching your business flourish! Get in touch with Delivery Biz Pro today!

The post Learn About Delivery Biz Pro’s Delivery Management Software appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.