1. Customer Retention Rate

Your customer retention rate is the percentage of customers who consistently order from your business over a predetermined period. Retaining customers significantly increases their overall lifetime value and reduces acquisition costs. The result is increased profits for your brand.

Satisfied, loyal customers also contribute heavily to better word-of-mouth marketing. By tracking customer retention rates, you can get a better idea of how many customers are staying with your brand. You can also see how that number changes over time, which makes it easier for you to spot customer service-related challenges that could negatively impact the customer experience. Comparing that number to other businesses in the meal delivery industry gives you a better idea of how your brand is performing.

DeliveryBizPro offers meal delivery e-commerce companies built-in subscription management tools that allow customers to customize their approach based on their unique needs. They can easily skip meals, adjust schedules, and adapt their meal delivery solutions to their specific needs. 

Actionable Tip:

Gather customer feedback and use it to identify and resolve pain points. Where are customers running into problems or roadblocks? By finding potential customer pain points and fixing them, you can keep customers with your brand, eager for their next delivery to arrive.

2. Average Order Value (AOV)

You may choose to track average order value across all your customers or break them down according to demographics, like household size, gender, or income level. Boosting AOV can significantly impact overall revenue without requiring you to bring in new customers. Not only that, a focus on boosting AOV can help you offer more to your customers, which increases your retention rate and customer satisfaction ratings. 

DeliveryBizPro makes it simpler to add value to individual customer orders. Our meal delivery e-commerce software offers upsell and cross-sell features during checkout, allowing customers to quickly see add-ons like desserts or beverages, encouraging them to make those additional purchases—including things they may not have considered when they started to put the order together.

In addition, we offer food delivery software with an analytics dashboard that can help you uncover bundling or price optimization opportunities. As a result, you can create offers customers are most likely to respond to based on their buying behavior, browsing, and more.

Actionable Tip: 

Promote bundles and time-sensitive offers to encourage larger orders. Fear of missing out is real, and customers are more likely to buy when they know you’re running a promotion that will benefit them.

3. On-Time Delivery Rate

Your on-time delivery rate covers the percentage of deliveries made on time. It helps you track the efficiency of your warehouses and shipping partners as well as identifying bottlenecks and challenges that could stand in your way. Freshness and punctuality are key success factors of meal delivery services. Without them, you may struggle to retain customers or experience considerable negative sentiment about your brand. 

DeliveryBizPro offers several solutions that can help you keep track of the essential timing of your deliveries. Not only does our delivery software for small businesses provide route optimization solutions that can ensure timely, efficient deliveries, we offer real-time tracking and alert notifications for both businesses and customers. That allows you to keep eyes on where deliveries are and ensures that customers are notified quickly about delays or other changes. Furthermore, delivery notifications let customers know precisely when their orders arrive so they can take steps to bring them in and put them away, ensuring freshness when they’re ready to eat. 

Actionable Tip:

Use mobile tools for drivers to streamline processes and address unforeseen delays swiftly. Those mobile apps keep everyone connected, delivering timely communication and improving customer satisfaction.

4. Order Fulfillment Accuracy

When it comes to customer satisfaction, order accuracy is key. Customers want to receive exactly what they ordered, with no random substitutions or items missing. While this is important for any business, it’s particularly critical for meal delivery services. Many customers will have allergies, food concerns, or even simple dietary preferences that can impact what they order. Failure to deliver on their expectations will decrease their trust in your brand and cause them to avoid future orders.

Order fulfillment accuracy is a critical measure of your brand’s ability to get the right products out the door and to your customers. Not only is it key for building and maintaining customer trust, it helps reduce your costs and time investments since you won’t have to spend time fixing errors. 

DeliveryBizPro steps up to improve your order fulfillment accuracy, too. We offer automated packing guides customized for your specific inventory and inventory tracking tools that can help you ensure correct stock levels. As a result, you won’t have to worry about not having items in stock when customers place their orders.

Actionable Tip:

Implement barcode scanning in your packing process. This simple step can significantly reduce the number of errors you see when packing customer orders.

5. Profit Margin Per Order

Your profit margin per order is the total profit earned after deducting all costs for each order, including the cost of food, prep, and employee time. Profit margins can change dramatically over time, especially if there are significant changes in the economy or your food acquisition costs. Understanding profit margins helps you make smarter pricing and cost-control decisions. You want to deliver value to your customers so that they keep coming to your brand while still maintaining a steady profit, and tracking profit margin per order helps you accomplish that goal.

DeliveryBizPro, as an integrated subscription ERP and e-commerce platform, can be a key part of helping you maintain those essential profits. We provide cost-reduction solutions through automated workflows, route efficiencies, and consolidated operations, all of which helps improve your total profit margin per order. In addition, we provide tools to analyze costs and streamline workflows to improve profit margins. 

Actionable Tip:

Regularly audit supplier and delivery expenses for optimization opportunities. In many cases, you’ll find that a simple look over those expenses will provide you with insights into where and how you can cut costs. 

See Your Meal Delivery E-Commerce Business Grow With These KPIs

Tracking the right KPIs is essential when you’re seeking long-term success in the meal delivery industry. You need to stay on top of profit margins, track accuracy, ensure a high degree of customer satisfaction, and look for ways to increase customer lifetime value, including upselling them—and these KPIs allow you to do exactly that.

With DeliveryBizPro, you can feel confident in the data you collect and the outcomes you’re seeking. We provide a wide range of solutions, from data collection tools to more efficient workflows, mobile tools for delivery drivers, and more. Are you ready to learn more? Schedule a demonstration today to discover how DeliveryBizPro can help you achieve your goals.

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There are many reasons for this, including inaccurate orders and delivery delays. Let’s discuss how you can squash food waste and increase your margins—all with tools included with Delivery Biz Pro’s eCommerce subscription delivery platform.    

Real-Time Inventory Management

The stock of one of your products can change quickly and frequently, depending on the season, weather, economic conditions, a promotion and more. Trying to manage all of these variables is next to impossible without a robust software solution to help you see what’s going on. 

Delivery Biz Pro can help you track inventory in real-time, so you aren’t caught off guard if an unexpected boost in sales depletes your stock. It can also be used to create purchase orders, or you can give your suppliers the power to manage their own inventory and create purchase orders — taking one more task off of your plate. 

Ultimate Order Accuracy

If a customer makes an order but it’s not fulfilled properly or if there’s a communication breakdown somewhere between the customer and the supplier, it can lead to an inaccurate order and wasted food. Failing to send written confirmation of the order placed, not notifying customers of the estimated time of delivery, and not confirming order address are all things that can contribute to failed deliveries. Here’s how to keep customers updated, accurately: 

Order Change Alerts

Consumers who are ordering their food online want to be able to experience the same kind of flexibility they have when ordering in person. Therefore, you need to be prepared and ready to make last-minute changes. Even if your kitchen can make the requested modification, don’t forget to alert your driver. With our convenient mobile app, you can send driver text messages, modify delivery routes, and even schedule a new pickup location with the click of a button. 

Automatic Order Confirmations

Communicate with your customers automatically during the entire order process and send them an estimated time of arrival. Sometimes customers make mistakes when placing a food order, but now both you and your customer will be on the same page when you use our software to send instant notices of order confirmation. 

Delivery Reminder Emails

Go one step beyond just sending an order confirmation and send delivery reminders to individual customers. This will reconfirm the items they will be receiving and the time or day they can expect their delivery to arrive. When it comes to successful deliveries, communication is key and Delivery Biz Pro has multiple tools to help you do just that. 

Product Management

Sometimes you can deliver the requested items but the way in which the products are received can result in a poor customer experience. For instance, packing hot and cold items together can make for an unpleasant meal. With Delivery Biz Pro, our software allows you to designate certain items to be packed separately from others so salads stay crisp and soups stay hot. 

Improve Delivery Times

When you’re in the business of delivering perishable products, time is of the essence. Whether you’re trying to get chilled meal kits or hot dinners to their destination quickly, improving delivery times is a common KPI for many delivery businesses. One of the easiest ways to do this is to focus on route optimization and enhance communication with your drivers. 

Delivery Biz Pro gives you a simple, organized way to show what needs to be dropped off, to whom, and at what location. Drivers are given the most efficient route for their deliveries including maps with turn by turn directions. Need to override the system to make a priority delivery? No problem — simply use the manual feature to rearrange stops. 

Improve Margin and Grow Your Business With Delivery Biz Pro

Food waste can eat away at a restaurant’s profit margin, and for those in the business of food delivery, it’s no different. Don’t let inaccurate orders, late deliveries, and miscommunication contribute to food waste and a negative margin — enlist the help of customer-focused eCommerce delivery software. Delivery Biz Pro accomplishes all of this, plus so much more. Give us a call or fill out our online form to request your free demo today. 

Photo by Maarten van den Heuvel from Pexels

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Having an eCommerce store is the first step for most companies, but relying on a website alone and is not enough. If you’re ready to take your business to new heights, every delivery business should be taking full advantage of the opportunities provided by an eCommerce store by connecting it to customizable delivery management software like that from Delivery Biz Pro. Keep reading to learn more.

Increase Repeat Orders

One big advantage of having an eCommerce store is being able to track what your customers buy. This not only helps with inventory management, but also powers your marketing to current customers. Take order tracking a step further by analyzing customer buying habits and then offering suggestions based on those habits. For instance, when you connect Delivery Biz Pro to your eCommerce site, you can determine what products your customers buy and when they buy them and then use that information to send an alert reminding them that it’s time to buy.

A Store Set Up For Subscriptions 

We have been building eCommerce websites specifically for delivery businesses since 2007. As you may know, recurring home delivery businesses won’t work well with just any website store builder. If you went that route, with a generic website store builder, you’d have to integrate it with other new software and stitch these solutions together. In contrast, we provide you with one integrated, out-of-the-box solution for subscription delivery, eliminating any work or cost of patching separate solutions together, and informed by 13 years of experience creating customized subscription delivery eCommerce stores. 

Track Sales, Returns, and Deposits In Real-Time

With only a standalone eCommerce store, you may be able get detailed information related to sales and returns, but it takes time to process. A return can take days to show up in the system and this lag time can create big problems when you’re trying to manage inventory. But with a store synced with delivery software, your sales, returns, and bottle deposits are updated in real-time as your drivers make changes on the road. Our software can be accessed through a mobile app that allows your delivery drivers to manage transactions with the click of a button. Now if a driver has to correct an invoice, the change will be reflected online, immediately. 

 How To Make It Happen

We understand that setting up and running an online store is a big step for many small businesses, but it’s the only way to reach a bigger audience. If you really want your business to reach its full potential, pair it with the delivery software from Delivery Biz Pro. Getting started is easy. We’ll provide the support you need to integrate it with your current business processes and payments system so you can be up and running in no time. You’ll be able to create sales reports, inventory reports, and customer-specific reports that give you the data you need to analyze your business and make informed decisions.  

If you’re looking for tools that can help you grow your subscription delivery business, contact a member of our team. 

The post Why Your Subscription Delivery Business Needs Integrated Delivery Software appeared first on Delivery Biz Pro - The Premier Home Delivery Software for Your Business Needs.

Since 1998, Delivery Biz Pro has provided food delivery companies like yours with an eCommerce marketplace integrated with delivery software — optimizing deliveries by analyzing and improving upon current delivery data. Our delivery management software is specially designed to help your business manage inventories, track sales, and eliminate any inefficiencies that your business might be experiencing. According to Upserve Restaurant Insider, 33% of American consumers saying that they would be willing to pay a higher fee for faster delivery services, it is more important now than ever to optimize your delivery services and business infrastructure. 

The Challenge: Moving Consumers to Buy Produce Online

Food delivery is a valuable service that makes life easier, however, consumers have yet to completely make the switch from visiting the grocery store to visiting an online delivery marketplace. Approximately 96% of U.S. consumers still primarily shop for their groceries in the store — even though they can have those same groceries delivered to their doorstep using an online delivery service. 

One reason for the hesitancy to switch to online delivery is the challenge for some companies to be able to live up to consumers’ expectations. For instance, consumers assume that their order will be delivered quickly and accurately and don’t want to have their choices limited just because they are ordering online. They also expect to receive personalized communication throughout their buying experience — something that can be difficult to do, especially as a business starts to experience significant growth.

At Delivery Biz Pro, we have developed a delivery management system that can allow your business to get the competitive edge it needs to entice consumers to buy their produce online instead of going to a brick-and-mortar store. Learn more about our innovative delivery management and tracking software today. 

The Solution: Online Store That Optimizes For Each Customer’s Needs — eCommerce Specifically Built For Delivery

Delivery Biz Pro, our eCommerce delivery marketplace and software, is the tool that your business needs to efficiently track, sell, and deliver products. Check out this article to learn how one organic food delivery service, Washington Green Grocer, benefited from our software.

For businesses like WGG, one of the biggest challenges can be retaining customers and increasing order sizes. With Delivery Biz Pro, you can migrate all your past customer data into the system and get a customized online store that makes signup, ordering, and repeat ordering, so much easier. It also offers inventory management and route optimization so orders get out faster. Plus, you can increase customer retention with DBP’s automated email marketing, which uses order data to send just the right promotional email to the right customer at the right time. 

Working With Delivery Biz Pro

Do you currently have a produce delivery business? Contact us today to speak with our team about the power of all-in-one eCommerce and Delivery software. 

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Obviously, a lot has to happen between the two of those events, and it doesn’t happen overnight — especially if you have never grown more than a few herbs before. To turn a dream into a business like this, you’ll need land, time, money, and perhaps even special certification or licensing depending on what you are selling and where, as some local areas have their own laws and regulations regarding the sale of produce, dairy, eggs, and other farm items.

Delivery Biz Pro is your small farm management software that helps local farmers all over the world manage their inventory, customers, and delivery routes all within one easy-to-use system. Of course, if you are just planting your first tomato plant, you might not need us yet. But for those who are serious about efficiently running their own small farm business, keep reading!

Step One: Friends And Family

This is perhaps one of the most fun things that occur when you begin a hobby farm. Eventually, you find yourself with more eggs or kale than you know what to do with, so you begin to offer your excess produce to close friends and family in the area. Maybe you even sell your eggs by the carton to coworkers who want farm-fresh eggs. You can feel justified charging them for these products because, after all, chicken feed, an irrigation system, and your hard labor doesn’t come free! Plus, even though you have close relationships with these people, they won’t mind spending a few bucks for fresh products.  

Step Two: The Farmers’ Market

Moving beyond giving or selling your excess produce to friends and family members is the world of the farmers’ market. Farmers’ markets are a relatively low-risk endeavor because if something happens to your harvest, like if your tomatoes are eaten up by a bunch of hungry rabbits, there’s not really much of a consequence other than you won’t sell your products that week and you might lose your vendor fee. Perhaps a few regular customers will be disappointed, but at the end of the day you didn’t promise anyone anything.

Farmers’ markets are also a good place to reach out to other local farmers for tips and advice. At the same time, you can put out feelers to those who stop by your tent. Ask them if they would be interested in joining a CSA or subscribing for a produce box delivery in the future. You might find that these services are in higher demand than you thought and you can start compiling a business plan to grow from a stand at the farmers’ market to a fresh produce delivery service.

If you are an organic grower or have free-range chickens or grass-fed beef or other production habits that you are particularly proud of, now would be a good time to work towards becoming certified organic or attaining other certifications. This will give you more credibility moving forward and show your customers that there’s a reason to buy local.

Step Three: Farm-To-Home Delivery

Finally, once you are sure your green thumb is here to stay, it’s time to start offering a farm-to-home delivery service. This type of service is in demand as more people want to know exactly where their food is coming from and how it was grown. Moving into this business model will require some hard work, marketing efforts, attaining the proper business licenses, and maybe even hiring on a few extra hands to ensure your supply can keep up with your demand.

Now, there are different kinds of farm-to-home delivery. Some farmers start up CSA farms, or community-supported agriculture farms. A CSA is a share-based farm where customers buy a share before the growing season to help you fund your farm and produce a hefty yield with your promise that you’ll provide them with a supply of weekly, biweekly, or monthly produce when it’s time to harvest. Typically with CSAs, subscribers get a box of equally distributed produce from that week’s yield rather than choosing which products they want.

Other local farmers choose to create more of an online fresh produce marketplace where customers can add products to their cart and have them delivered later on that week. For this type of system, you need to ensure you’re using a good fresh produce software to manage your inventory based on your expected yields so you don’t oversell your items.

If you run a dairy farm, or you sell fresh eggs, meat, or poultry, you can also allow your customers to decide what gets delivered each week or place recurring orders for certain items that are always in-stock. For example, maybe one customer needs a dozen eggs and a gallon of milk every week, but another needs two dozen eggs and a half gallon of milk per week. Allowing this system essentially allows your customers to frequently go shopping on your website while still providing you with a steady stream of orders.

Also very popular with local farmers are meal kits. Thanks to popular services like HelloFresh and Blue Apron, customers love the idea of having a conveniently boxed meal kit with a recipe that they can cook fresh at home. Even more than that, they love knowing that their meal kits are local and as fresh as can be. If you choose to sell these ready-to-assemble meal kits, you will need a way to track who needs how many servings in their kit, how often they want their deliveries made, and what kinds of meals they want that week or that month. All of this can get very confusing, but using a meal delivery software for local farmers can help immensely.

Need A Good Farm-Home Management Software?

If you are at a stage in your business model where you are making recurring deliveries to local customers, it is time to invest in a farm-home delivery management software. At Delivery Biz Pro, we provide just that. Our software truly does it all, from customer communication and automated emails and order updates to inventory management and delivery routing. Our goal is to take the hassle out of the logistical side of running a business by offering you complete transparency and customization of your software.

We’d love to talk with you more about our farm delivery and routing software! Drop us a line and we’ll set up a time to chat and see if Delivery Biz Pro is the right software for your local farm!

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