As she was looking around for new software, she became amazed at the business insights that Delivery Biz Pro provided.

“Since we switched to Delivery Biz Pro, we’ve been able to understand areas where we were losing money before that we just didn’t have visibility of because there wasn’t enough reporting,” Squire said.

For instance, what instantly came to light was the previously unknown realization that Tara Firma wasn’t charging enough for delivery and some delivery routes were not even making money. That led the farm to raise the delivery fee (which hadn’t been raised since her family took over the farm in 2016) and require all new members to get at least one meat share, not just a vegetable share, making the driver routes profitable.

“Overall, the visibility and the control that we have with Delivery Biz Pro, it’s really amazing. I can’t imagine going back,” she added.

Squire also sees a big difference from their newly-designed eCommerce store. “What I think is really nice, the Delivery Biz Pro platform gives us what actually feels like a really presentable front-end store, which we were lacking in our previous system,” she said.

The new store became an even greater opportunity, as Tara Firma turned their online store into a one-stop-shop for high-end local products like Bella Capra goat cheese, pickles from Golden State Pickle Works, and Black Point Extra Virgin Olive Oil.

Meanwhile, the new routing functionality was just as important. With their old software, they couldn’t easily move a route from one night to another or add stops, Squire said. For the first time, Squire and the team can add stops with a click and optimize routes automatically while the drivers, from their apps, can mark items returned or update an invoice from the road, all synced in real-time.

The Value

In addition to the robust control and analytics, Squire likes the value she gets out of Delivery Biz Pro. What troubled her in the past is, if the farm’s revenue went up, so did their software fees. Instead, with Delivery Biz Pro, the flat fee is based on your number of customers, not revenue. You can increase your customers and see no increase in fees. When you pass a certain threshold of customers, your fee goes up, but those jumps in price are “very reasonable,” Squire said.

This year, as the demand for local food has soared, the way people are eating, and their needs, have drastically changed too. Every farm, CSA, or food delivery company has had to adjust their operations and offering by, perhaps, creating meal kits, radically changing their menus, or turning into a hub for other local products.

With the old software, there was just no way they could handle a jump from 450 active members receiving deliveries to 1,000 in just three weeks. With Delivery Biz Pro, Tara Firm can sit comfortably delivering to at least 1,000 members, knowing they are getting amazing value, and seeing up to 100 new signs up every month.

Those were the words of Rey Garcia, the home delivery manager at Arizona’s storied dairy farm, Danzeisen Dairy, known for its glass bottles.

The family farm focused on the purity of their product, has been on shelves in Arizona markets for more than 5 years but had shied away from subscription home delivery due to the hot Arizona weather and concerns about keeping milk cold if customers weren’t home.

However, with most people sheltering at home during the coronavirus pandemic, Danzeisan shifted. Kevin Danzeisen, the owner, “doesn’t like being steady. He always asks, ‘What’s Next?’” Garcia said.

So starting in April, they signed up with our all-in-one eCommerce and Subscription Delivery Software, Delivery Biz Pro, and by mid-May, the system was up and running. By the end of May, they already had 1,000 customer sign-ups. In other words, the milkman was back.

Danzeisen Dairy, with its all-natural flavored milk like strawberry milk and banana milk, is well-known and already at hundreds of retail stores in Arizona. It’s famed for its glass bottles, which you can return to the store to get your $2 deposit back.

So while it’s not hard to imagine why fans of Danzeisen whole milk, lemonade, and root beer would want to sign up for home delivery, the company couldn’t just launch home delivery by snapping its fingers. Their retail operation runs on a distinct system—they needed a whole new software for home delivery, and an eCommerce tailored to consumers. There was also the issue of buying new trucks, maintaining them, and dealing with any breakdowns.

However, at least five factors led to a successful launch. First, it took just two days for the staff to get comfortable with the Delivery Biz Pro system. Second, the Danzeisen sales team could easily add products, hide, or remove them from their backend view, according to Garcia. Third, customers said the website was simple to navigate from the start, Garcia said. Fourth, the Biz Pro system makes it easy to add products from local producers, making Danzeisen a one-stop-shop for local makers of products from all-natural peanut butter to popular Baked Chemistry cookies. And finally, the team didn’t have to think about driver routing, billing, or inventory; drivers, equipped with the Biz Pro app, only have to push a button to note that a product is missing from an order or a customer returned a bottle, and the customer’s bill is updated and accurate.

Garcia is happy with the rapid launch.

“I don’t think we could have done it without Biz Pro’s system. They made it easy to hit the ground running,” Garcia said.

Still, even Garcia didn’t expect 1,000 home delivery sign-ups in two weeks, which surpassed 4,000 by August, so many that the company had to put many on a waitlist as it waits for brand new trucks to arrive any day.

The results? For June, even during a pandemic-induced recession, Danzeisen Dairy sold more than they did in June of 2018 of 2019, which Garcia attributes to the addition of home delivery.

As Danzeisan continues to increase retail sales, home delivery has added another avenue for future growth that’s here to stay, long past the pandemic, and has driven innovation for a company always asking, “what’s next?” The team hasn’t even yet tapped into the many marketing tools, including automated and targeted email campaigns, that come with Delivery Biz Pro.

One new innovation coming involves keeping their milk even colder. Garcia and the team are planning to sell electric coolers to customers to plug right into their porch. That way, even as customers gradually return to the office, that cold, farm-fresh milk will be ready for them as soon as they return.